Hi Celestine,
Thank you for sharing your feedback with us and we are truly sorry to hear that our product did not meet your expectations in terms of durability. We strive to provide high-quality jewelry that is built to last, and we regret that this piece you purchased broke within a week of wear.
I have reached out to you via a separate email to gather more details about your experience and to provide a resolution for your case.
As your purchase falls within our 30-day warranty period, our team will be happy to assist you further and address your concerns promptly.
We appreciate you bringing this issue to our attention & hope to hear back from you soon.
With regards,
Sangeeta
Senior Customer Service Representative