Hi Sally,
Thank you for taking the time to share your feedback on our Rose Gold Trinity Necklace, and we're so glad to hear that it made your beloved family member smile. We're thrilled that the necklace itself was such a beautiful gift!
We truly appreciate you bringing up your concerns about the delivery and tracking experience, as we know how important it is to have smooth communication, especially when a gift is meant to be a surprise. We're sorry to hear that the tracking number wasn't providing the information you needed and that the delivery arrived later than expected. We completely understand how frustrating that must have been, particularly when you were hoping to surprise her.
Your feedback about the delivery process and the request for a local SG number after ordering is really valuable to us. We'll make sure to share these details with our team so we can review how we can better manage this upstream and provide clearer communication during the ordering process.
Thank you again for taking the time to share your honest feedback, and we're sorry the delivery experience didn't quite go as smoothly as we would have hoped.
With regards,
Natashia
Customer Service Representative