Hi Janice,
Thank you for taking the time to provide a review on our 925 Silver Starley Cubic Necklace and we are sorry to hear that it is difficult to put on due to the clips.
The additional clips are sized to match the rest of the chain and provide an overall dainty look of the necklace. Nonetheless, we value your feedback and will share it with our Production team.
Some of our necklace designs come with additional clips while others are attached to a 5cm extension. As your item is within warranty, you may exchange to another necklace with a 5cm extension or any other products of your preference.
We have also reached out to you via a separate email to provide more details on the next steps.
Thank you so much.
With Regards,
Sangeeta
Customer Service Representative