Hi Dianna,
Thank you for taking the time to share your honest feedback on our Silver River Otter Bracelet, and we’re so glad to hear that you love how cute the otter charm is.
We truly appreciate you bringing up your concerns about the fabric bracelet, as the quality and functionality of our pieces are incredibly important to us. We completely understand your disappointment, especially given the price point, and we’re sorry to hear that the stopper slides loose easily on the smooth fabric material. That must have been frustrating, particularly since you were expecting something different based on the price.
Your feedback about the fabric construction and the stopper’s performance is really valuable to us, and we’ll make sure to share these details with our design and production teams for their review as we continue to develop pieces that meet your expectations.
We’ve also reached out to you separately via email to provide a resolution regarding your bracelet. Please feel free to check your inbox for our email.
We appreciate you taking the time to give us this feedback, and we’re sorry the bracelet didn’t quite live up to what you were hoping for.
With regards,
Natashia
Customer Service Representative