Hi Stefanie,
Thank you for taking the time to share with us a review on our jewellery and we sincerely apologise for the disappointment caused with our necklace.
All of our jewellery pieces are hand-crafted and often delicate in connections, hence a light touch is recommended when using our pieces.
We have reached out to you via a separate email to find out more information on your case and we look forward to hearing back from you soon.
With regards,
Sangeeta
Customer Service Representative