Hi Nasyitah,
Thank you for taking the time to share your honest feedback on our Silver Seraphina Necklace & we're so glad to hear that you really loved this piece!
We truly appreciate you bringing up your concern about the necklace breaking, as the durability and longevity of our pieces are incredibly important to us. We're sorry to hear that it broke, especially since you were enjoying it so much. That must have been disappointing.
Your feedback about the durability is really valuable to us, and we'll make sure to share these details with our production team for their review as we continue to develop pieces that offer both beautiful aesthetics and reliable durability.
We've also reached out to you in a separate email to provide a resolution and discuss the options available to you. We hope we can make this experience a little better for you.
Thank you again for taking the time to share your feedback, and we're sorry the necklace didn't quite live up to what you were hoping for.
With regards,
Natashia
Customer Service Representative