Hi Lai,
Thank you for taking the time to share your honest feedback on our Silver Olivia Ring, and we're so glad to hear that you found the ring itself to be beautiful!
We truly appreciate you bringing up your concern about the gems dropping off, as the durability and longevity of our pieces are incredibly important to us. We're sorry to hear that this happened within just a few days of wearing, especially since you were enjoying the ring. That must have been disappointing.
Your feedback about the gem retention is really valuable to us, and we'll make sure to share these details with our production team for their review as we continue to develop pieces that offer both beautiful aesthetics and reliable durability.
We're also really glad to hear that our customer service team was able to help you out with an exchange. We truly appreciate you giving us the opportunity to make things right.
Thank you again for taking the time to share your feedback, and we're sorry the ring didn't quite live up to what you were hoping for.
With regards,
Natashia
Customer Service Representative