Hi Angel,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that one of the crystals on your anniversary jewelry fell out so soon after receiving it. Our pieces are carefully crafted to be durable, and we regret that this piece did not meet your expectations.
I have reached out to you via a separate email to provide a resolution for your case as we notice that your purchase is within our 30-day warranty period. Our team will be happy to look into this issue further and address your concerns promptly.
We hope to hear back from you soon.
With regards,
Sangeeta
Senior Customer Service Representative